Sago Health is now TriVoca Health.

COOKIE POLICY

1.1. Purpose

Cookie Policy for all TriVoca Health users – both internal and external.

1.2. Policy

We use cookies to help improve your experience with our website at TriVoca.com. This cookie policy is part of TriVoca Health’s Privacy Policy. It covers the use of cookies between your device and our site. Capitalized terms not defined herein have the meanings given in the Privacy Policy.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from TriVoca. Disabling certain cookies may affect the availability and functionality of your desired content and services.

1.2.1 What Is a Cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself. We may also use similar technologies (such as pixels, tags, SDKs, and local storage) that function like cookies. For simplicity, we refer to all of these as “cookies” in this Cookie Policy.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies are called third-party cookies. They can be used to track you on other websites that use the same third-party service.

1.2.2 Types of cookies and how we use them

Essential Cookies
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

We use essential cookies to enable certain functions on our website.

One of the most important essential cookies on our website is set by usercentrics.com, the third-party platform we use to manage cookies on our website based on the user’s consent. It stores the user’s consent for processing cookies on our website.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language, and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting or by third-party services.

We use functionality cookies for selected features on our site.

Marketing Cookies
Marketing cookies allow us to measure the website performance (example: analytics) and marketing campaign success. These may be set by us and/or by third-parties (such as Google Analytics, Google Ads, and Marketo) to build a profile of your interests and help us show you the relevant content on our website using chatbot and other functionality available on our website. Where required by law, we will obtain your consent before using marketing cookies.

Marketing Cookies can be further segmented into:

  • Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting or by third-party services. In general they do not collect personal information about you (some analytics providers may collect identifiers or other information that can be considered personal data in certain jurisdictions).

We use performance cookies on our site.

  • Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies to improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting or by third-party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service.

We use Targeting/advertising cookies on our site to help deliver and measure advertising. Third parties may also set cookies when you interact with our ads on their platforms; those cookies are governed by the third parties’ own policies.

We use Targeting/advertising cookies on our site.

To know more about data privacy in relation to cookies, please read our privacy policy ..

Reporting Unlawful Actions or Professional Misconduct

TriVoca Health is committed to promoting a culture of integrity and upholding the highest standards of ethical business conduct. You are encouraged to report concerns of potential or suspected violations of laws, regulations, or non-compliance with our policies. This is known as Whistleblowing and helps prevent wrongdoing that could harm businesses and consumers in the countries where we operate.

Examples of Issues to Report

  • Improper use or disclosure of data
  • Misrepresentation or falsehoods
  • Discrimination or harassment
  • Unethical actions or behaviors
  • Anything else you believe could be considered misconduct

You may report confidentially via email at: compliance@TriVoca.com

TriVoca Health does not tolerate retaliation against anyone who, in good faith, reports a concern. We strongly encourage you to place your trust in us to take appropriate action when concerns are brought to our attention.