RESEARCH PARTICIPANT PRIVACY NOTICE, CONSENT, AND NON-DISCLOSURE AGREEMENT

Thank you for your interest in participating in this market research study commissioned by TriVoca Health’s client (a market research agency or a company from another sector). This study may also be sponsored by another company whose name may be revealed at the end of the study to avoid unconsciously influencing you. 

As a market research company, TriVoca Health is bound by the professional ethics and codes of national and international market research associations and applicable state, national, and international privacy laws and regulations. In this context, your participation in this market research is voluntary. Before you may participate, you must formally acknowledge and agree to the information contained in this notice. When participants are under 18, the parent or the adult custodian must consent on behalf of the child. 

 If you have any questions regarding this notice, please contact:  

What type of personal information will TriVoca Health process about you? 
For market research studies, we may collect and use the following information: 

• Identification information: first name, last name, initials, username, contact details, online identifier, etc. 

• Characteristics: date of birth, gender, geographic location, marital status, family structure, goods and services owned or used, socio-professional category, housing occupancy status, etc. 

• Professional information: education, job titles, specialty, work history, certifications, company or institution name, etc. 

• Opinions and experiences: interests, likes or dislikes, etc. 

• Devices used: IP address, MAC address, browser fingerprint, etc. 

• Personal images: photographs, video and/or audio recordings,  etc. 

• Special categories: consumer health data, including any personal information that is linkable to a consumer and that identifies the consumer’s past, present, or future physical or mental health status and any beliefs or thoughts, migration background, gender identity, and sexual orientation, health and medical conditions, financial information, etc. 

How does TriVoca Health get your personal information? 
The personal information processed by TriVoca Health is provided to us directly by you. No personal information will be received from external sources. 

Why does TriVoca Health have your personal information? 
We will use the personal information you have provided for market research purposes.. 

How is TriVoca Health authorized to process your personal information? 
Most information is processed only with your consent.  You may revoke  your consent at any time. You can do this by contacting the email address above. Other categories of personal information are processed on the basis of our legal obligationsto do so. 

Who will access your personal information? 
Any data transfer would be carried out on the basis of your consent and subject to appropriate legal safeguards to ensure that your personal data is duly protected. TriVoca Health may share your personal information with the following recipients: 

• TriVoca Health personnel with a need to know  may receive your personal data for market research purposes and project-related services and support.  

• TriVoca Health subcontractors who implement technical and organizational security measures may receive your necessary personal information to provide adequate support for study purposes. They can be located worldwide. 

• TriVoca Health’s client’s subcontractors, to whom TriVoca Health is required to transmit your data for study purposes and in accordance with the client’s instructions. These subcontractors may be located worldwide. 

• TriVoca Health’s client will receive, at the end of the study, an anonymous report with aggregated data about all the participants. During the study, they will also receive information about you in a pseudonymized form, or in an identifying form if they have a compelling reason. They may be located worldwide. 

• The study sponsor may also receive anonymous or pseudonymized information. They may be located worldwide. 

• TriVoca Health’s client and/or the study sponsor may attend by observing the discussion live or later by streaming exclusively to achieve the study’s objectives. The interviews may be recorded by TriVoca Health with our tools and infrastructure or by the client. 

•  If you report an adverse event  during the study (during recruitment, the interview, or the focus group), TriVoca Health is required to inform the client as well as the pharmacovigilance department of the pharmaceutical companies which sponsors the market research study. An adverse event is an undesired event that may affect a person’s health or that is related to the handling or consumption of a product or substance during a healthcare procedure. TriVoca Health  will not  reveal the identity of the patient participants to the pharmaceutical sponsor without the patient’s consent. 

• European healthcare professional participants must report this event to the appropriate authorities. You can choose between 1/ reporting the adverse event yourself and anonymously via the official reporting services, 2/ reporting it yourself directly to the pharmaceutical sponsor or TriVoca Health client and lifting your anonymity to them, or 3/ reporting it to TriVoca Health as an intermediary between you and the Client or the pharmaceutical sponsor. 

How does TriVoca Health store your personal information? 
TriVoca Health will securely store your personal information on our internal servers in the U.S., Canada, or EU, following the ISO 27001 Standard. Depending on the platforms used, your personal information may also be securely stored at our data hosts: Microsoft Azure in Canada, the EU or the U.S. (link to their privacy notice here), AWS in the EU and the U.S. (link to their privacy notice here), and Azure in the U.S. (link to their privacy notice  here). 

TriVoca Health clients who would receive personal information about you are legally obliged to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks, in particular from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure. 

 TriVoca Health will retain your financial information for up to 10 years for legal purposes and tax obligations. By default, unless otherwise instructed by the client, TriVoca Health will keep project research records for 12 months from the end of the study for quality control purposes. Your signed consent will be kept for 24 months for traceability purposes. After these periods, the data is deleted.  Video recordings made by TriVoca Health through our platform QualBoard or other tools/devices (such as Teams, Zoom, and local CLT recording systems) will be archived 90 days from the end of the study and deleted 180 days after the project closing unless otherwise instructed by the client. 

What are your rights regarding your personal data? 
Under data protection law, you have rights including: 

• Your right of access – You have the right to ask us for copies of your personal information. 

• Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances. 

• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances. 

• Your right to data portability – You have the right to ask that we transfer the information you gave us to another organization or you. 

Please note that a request may be refused if it is manifestly unfounded or excessive. You are not required to pay any charge for exercising your rights. If you make a request, we will respond within one month. Please contact us at the contact email address above if you wish to make a request. If you are unhappy with how TriVoca Health has processed your data, you can report your concern to the contact email address above or to the supervisory data protection authority in  your residence, place of work, or place of the alleged infringement of the data privacy regulation. 

We will respond to your request as required under applicable privacy law(s). Following receipt of your request, we will take steps to verify your identity and your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial. 

Non-disclosure agreement 

• During the study, we may present you with new products or concepts that are not yet known to the general public in order to gather your opinions on them. As these products or concepts are protected by business secrecy, you must undertake to preserve the confidentiality of the information that will be brought to your attention during the study by not disclosing it. In particular, are you not authorized to: 

• record the content of the discussions, 

• comment about the contents in any form to anyone or on social media, 

• keep, sell, or distribute the tested products after the end of the study. 

• collect or reproduce, in any form whatsoever, the products, concepts, or materials presented. 

• In case of disclosure, our client may seek your civil liability, claim damages from you, and obtain any measure to stop the infringement of its rights. 

• Furthermore, all concepts, inventions, products, declarations, or other results resulting from this study are the exclusive property of the company organizing the study, and you may not claim any payment in addition to the compensation provided for your participation.