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TERMS OF SERVICE

CLIENT

For the purposes of this document “The Client’ refers to the company commissioning the project with TriVoca Health [“The Company”].

 

BOOKING PROCEDURE

On verbal or written confirmation by The Client, The Company will email  The Client delineating the services commissioned [the “Services”].  Any discrepancies should be addressed immediately to the Client’s contact point/account manager.

 

PAYMENTS

a) Invoices will be billed to The Client and settled in the currency of the quotation. The Client will be liable for settlement for the Services unless otherwise agreed in writing at the time of confirmation.

b) The Company reserves the right to demand payment from The Client of up to 100% of total projected costs in advance of the booking.

c) TriVoca Health standard invoice policy is 50% of the total project value upon award & the balance at the completion of the project, with payment terms of NET 30 days.

d) The Company reserves the right to reverse all discounts and/or rebates, should payment of an invoice be delinquent.

 

COLLECTION

In the event that The Client’s account is not paid in accordance with these payment terms by the due date, The Company shall be entitled to charge interest measured from the due date in the amount of 1% per month until the account is paid in full.

 

In the event that The Client’s account is in default and placed for collection, it is agreed that The Company will be entitled to collect all costs of collection, including reasonable attorney’s fees.

 

Unless otherwise agreed in writing between The Client and The Company,

  1. any dispute regarding any project governed by these terms and conditions shall be interpreted by the laws of the State of New Jersey.
  2. any legal action or proceeding filed in connection with any project governed by these terms and conditions shall be filed in the Superior Court of New Jersey, venue in Union County.

 

AGENTS & CONTRACTORS

Services may be sub-contracted by The Company.  All quotations by The Company which are passed on must not be amended in any way.  Any commission or management fee must be presented separately from The Company costs.

Cancellation and Postponement

SERVICES
In the event that a project is postponed or canceled once the project date is confirmed, it is necessary to invoice The Client.  Charges will vary depending on location and partner and can impact all Services, including facility, recruiting, moderation, incentives, interpretation, translation, transcription, management fees, catering, and technology services. If the Services are postponed, then charges may also vary depending on location and partner and may include rescheduling fees.

 

STUDY SPECIFICATION
Costs, timing and feasibility submitted are based upon The Client specifications and changes to any of these specifications may result in a change in cost, timing or even feasibility.  Incidence has been estimated based on available information.  If project incidence falls below the estimated percentage stated in this quotation, The Company reserves the right to adjust costs or timing or even feasibility for the Services.

 

PRIVACY
No information regarding respondent personal information may be collected by The Client (“PII”). This includes, but is not limited to respondent’s name, contact information (email, phone, fax, street address, etc.) without written notice and approval from The Company.

 

CONFIDENTIAL INFORMATION
All information disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) pursuant to this Agreement shall be deemed to be confidential information (“Confidential Information”).

Neither party shall use (other than for the performance of this Agreement) or disclose to any third party any Confidential Information of the other party; provided, however, this restriction will not apply to any Confidential Information that:

 

i. is or becomes generally available to the public, not due to any fault of the Receiving Party,

ii. is independently developed by the Receiving Party without reference to the Disclosing Party’s Confidential Information, or

iii. is rightfully received by the Receiving Party from a third party without a duty of confidentiality.

 

Should a Receiving Party be requested to disclose Confidential Information of the Disclosing Party by a lawful judicial or governmental order or other legal compulsion, such Receiving Party shall immediately notify the Disclosing Party to permit the Disclosing Party to defend against any such order of disclosure, and the Receiving Party shall assist in such defense, at the Disclosing Party’s expense, to the extent permitted by law.

 

Should a Receiving Party be required under this Agreement to disclose Confidential Information of the Disclosing Party to third parties (other than disclosures by lawful, judicial or governmental order or other legal compulsion), the Receiving Party shall ensure that such third parties accept and abide by these duties of confidentiality and nondisclosure with respect to Confidential Information. This Section shall also apply to Confidential Information disclosed in connection with proposed services that are intended to be covered by this Agreement.

 

LIMITATION OF LIABILITY
a)     The Company shall not be liable for loss under any circumstances which include, but not exclusively, failure of electrical supply or other utilities, leakage of water, adverse weather conditions, industrial action, terrorism, or any other reason beyond the control of The Company which may cause the Services to be cancelled or interrupted.

b)     If The Company is in breach of its obligations for any reason or terminates a confirmed booking of Services, The Company’s only liability is to return any advanced payments received for Services.

 

INDEMNITY
The Client shall indemnify The Company against any losses, damages, claims, and expenses incurred in respect of the following, to the extent not caused as a direct result of the negligence of The Company or its employees:  Death or personal injury; Damage to the venue or any part of it; Damage to, loss or theft of any property.

 

INSURANCE
a)     The Client shall maintain public liability insurance to a minimum cover of $2,000,000.

b)     The Client shall not do anything that may render void The Company insurance policy.

 

GENERAL TERMS & CONDITIONS
With confirmation of Services, The Client agrees to our general terms and conditions on our website.

 

QualBoard

These Terms of Service govern your use of the website at https://qualboard.com and any related services TriVoca Health provides.


By accessing https://qualboard.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or any other services provided by TriVoca Health.


We, TriVoca Health, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately after publication.
These Terms of Service were last updated on January 23, 2026.

 

Limitations of Use
By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  • Modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software on this website.
  • Remove copyright or other proprietary notations from any materials and software on this website.
  • Transfer the materials to another person or “mirror” the materials on any other server.
  • Knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service TriVoca Health provides.
  • Use this website or its associated services to transmit or publish harassing, indecent, obscene, fraudulent, or unlawful material.
  • Use this website or its associated services in violation of applicable laws or regulations.
  • Use this website in conjunction with sending unauthorized advertising or spam.
  • Harvest, collect, or gather user data without the user’s consent; or
  • Use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

 

Intellectual Property
The intellectual property in the materials contained in this website are owned by or licensed to TriVoca Health and are protected by applicable copyright and trademark law.
This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service and may be terminated by TriVoca Health at any time.

 

User-Generated Content
You retain your intellectual property ownership rights over the content you submit to us for publication on our website. We will never claim ownership of your content, but we require your license to use it.


When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.


The license you grant us can be terminated anytime by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until we have discontinued the relevant commercial or post.


You permit us to use your username and other identifying information associated with your account in a manner consistent with your privacy preferences and our Privacy Policy.

 

Data Retention


User data collected

  • Network and IP address
  • Email address
  • First name
  • Last Name
  • IP Address
  • Login History
  • Time Zone
  • Language Preference
  • Operating System
  • Browser
  • Information provided by moderators.
  • Research data provided by participants.

 

Research data retention policy
By default, researchers will have access to their data for 90 days after a project’s close date. After that point, a project will be considered “archived” and only available to users inside of TriVoca Health . By default, 180 days after the project is closed, the data will be erased from the system. This is final and permanent. A project may be “unarchived” between 90 days and when the data is deleted (by default, 180 days after the project closes). Additionally, projects can be deleted manually upon request.

 

Research data retention policy customization
Data archival and deletion may be set to a customized value within seven days of the project close. This can be customized for a single project or an entire account. Please contact your account manager for pricing on extended data availability beyond 90 days.

 

User data retention policy
User records inside of TriVoca Health Identity are owned by the participant of that account and maintained as long as the account is operational. That data includes a user’s email address, first name, last name, IP address, login history, time zone, language preference, Operating System, and Browser. Participants may request to delete this data at any point in time. We will remove it within 30 days of verifying the request, subject to legal requirements to retain user data according to the QualBoard Privacy Policy and the TriVoca Health Privacy Policies.

 

Liability
Our website and the materials on our website are provided on an ‘as is’ basis. To the extent permitted by law, TriVoca Health makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.


In no event shall TriVoca Health or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if TriVoca Health or an authorized representative has been notified, orally or in writing, of the possibility of such damage.


In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use, and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.


Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

Accuracy of Materials
The materials appearing on our website are not comprehensive and are for general information purposes only. TriVoca Health does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website or otherwise relating to such materials or any resources linked to this website.

 

Links
TriVoca Health has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. Including any link does not imply TriVoca Health’s endorsement, approval, or control of the site. Use of any such linked site is at your own risk, and we strongly advise you to make your investigations concerning the suitability of those sites.

 

Right to Terminate
We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach.

 

Severance
Any term of these Terms of Service that is wholly or partially void or unenforceable is severed to the extent that it is invalid or unenforceable. The validity of the remainder of these Terms of Service is not affected.

 

Governing Law
These Terms of Service are governed by and construed by the laws of New Jersey. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.